Understanding the Voice of Your ClientsEnable you to enhance client relationshipsFine-tune service modelsPrioritize your strategic focusIdentify gaps and implement solutions
Spectrem’s online satisfaction methodology provides the most flexible survey design and enables you to ask sets of questions to specific segments of clients.
Mail-based surveys can be utilized for clients who are not comfortable utilizing online services.
Spectrem can meet in-person or scheduled telephone interviews with high-value clients.
These dashboards allow you to filter your results and view the data most relevant to your firm.
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