Privacy Policy

Spectrem Group respects your privacy and the security of your personal information. For this reason, we have updated our Privacy Policy ("Policy") as of July 11, 2018. It describes the information that we collect, how we use it and what choices you have. This Policy applies when you access our website, contact us by phone, email, and chat or connect with us in any other manner, including in our social media channels.

You are always welcome to contact us about your privacy, whether you have questions or wish to provide any feedback.

Contact us: by phone, U.S. and Canada: (224) 544-5353

by email: 


by mail:

Spectrem Group
920 S Waukegan Rd Suite 310
Lake Forest, IL 60045

Information We Collect

Information that you share with Spectrem Group:

We collect and store the information that you provide to us. For example, you may provide information to us when you place an order or create an account on our website, join our mailing list, take a survey, or connect with one of our sales representatives. Types of information that you may provide to us include, for example: your name, mailing address, telephone number, email address, payment information, or date of birth.

Additional information that we may receive:

We also collect and store certain types of information whenever you interact with us via the internet. Types of information that we may gather through this automatic process include your device location, IP address, browsing history and purchase history. Please see the Cookies and Pixel Tags section for additional information.

Information we gather from other sources:

To best serve you, we may combine the information that you provide to us and the information that is gathered automatically with data that we receive from other reputable sources, such as Spectrem Group’s credit card issuer. This includes such things as change of address information

Updating Your Information

If any of your information has changed and you would like to update your customer information (name, address, telephone number, and email address), please contact us. To protect your privacy, we will need to validate your identity before we update or review your information.

Why We Collect Your Information

We collect this information for many reasons. For example, the information that you provide to Spectrem Group enables us to: process your order, contact you about the status of your order, save your purchase history, provide you with information about the products you’ve purchased, manage your online account, mail brochures to you, send you promotional emails, and provide you with the best possible customer service.

The additional information that we receive from you and gather from other sources allows us to serve you better and improve the overall experience for all of our customers.

Sharing Your Information

We do not share your information with third party firms other than to process credit cards.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when we have a good faith belief that we are required to do so by law, or where otherwise permitted by law.

Cookies and Pixel Tags

We gather information about how visitors navigate through our website by using clickstream data gathered with "cookies" and other online tools such as "pixel tags."

A cookie is a small data file stored by your web browser on your computer. Session cookies are erased when the user closes the web browser or browser tab. Persistent cookies remain on your hard drive until they expire or are deleted.

Some cookies are necessary for our website’s functionality and enable you to place an item in your online shopping bag and to place an order on our website. Other cookies allow us to enhance and personalize your online shopping experience, so the information you receive is more relevant to you. Here are some examples of what cookies allows us to do: remember what items are in your shopping bag, recognize you when you return to our website, enable faster checkout if you have created an account at spectrem.com and analyze how our customers navigate our website and which products they search for. If you set your browser to refuse all cookies, please contact us directly to place your order.

We use pixel tags – tiny graphic images – to tell us what parts of our website you have visited or to measure the effectiveness of any searches you may do on our website. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

For E.U. Residents Only: Please note that if you are a European Union resident, we only use non-essential cookies and pixel tags (those we use for enhancement and personalization) when you opt-in to allowing for their use. However, there are some cookies that must remain in order for our website to function property (essential cookies) and these will remain in use even if you do not opt-in to our use of non-essential cookies.

Your Choices

We want you to be satisfied with our use of your information and the communications you receive from us. We are happy to honor your preference requests.

If you feel you hear from us too often or you prefer not to hear from us at all, whether by mail or by email, we are happy to change your preferences. You can unsubscribe from our email updates using the link provided in each email. Please keep in mind that if you choose not to receive these promotional emails, you will continue to receive emails from us about recent transactions, including orders.

You can also contact us directly, so that we may make the changes on your behalf.

Information Security

Spectrem Group maintains your information securely. It is our intent to protect against the loss, misuse, alteration, or unauthorized access of information that we have collected from you or received from a partner.

We also encourage you to educate yourself on safe internet practices. For example, to practice safe internet use, we suggest you use a strong password for your spectrem.com account and change it frequently; we also suggest you sign out of your account when you are finished using it on a public or shared computer. Please note that Spectrem Group will never ask you for your credit card information over email.

Policy Changes

If our practices change, we will make the necessary changes to this privacy policy. We will notify you of a change to the policy by updating the date above. We encourage you to review our privacy policy periodically.

Contact Us

For questions or comments related to your privacy, we invite you to contact us at info@spectrem.com or 224.544.5353. We’re always here to help.